Please note, this guide goes over how to offer a refund on regular payments made or termly classes or camps.
You can view our guide on how to refund a subscription payment from here!
Refunding Online Payments
Refunds must be processed individually and cannot currently be made in bulk.
This decision has been made to mitigate errors and once a refund has been processed, it cannot be undone.
To refund a payment taken through the system, access the parent/carer's order > scroll down to the payment section and click 'Manage Refunds'
Please note, ClassForKids refunds their 3.1% fee however Stripe keeps their fees. This fee covers Stripe's cost of processing the payment and the refund.
From the next page, you can amend the refund amount to offer either a full or partial refund.
To offer a full refund, leave the refunded amount as the default.
To offer a partial refund, you can enter in the amount you would like to refund.
You can also view the total value of the payment, the amount already refunded (if any) and the funds available to refund for this order.
From this page, you can also enter in the refund amount for your records.
This reason can be viewed when you access the refund page using the 'Manage Refunds' button:
Please note, once the green 'Refund' button has been clicked, this will be processed.
If the refund looks as though it hasn't been processed, please refresh the page as it might take a few minutes to display.
If you have refunded and it isn't showing, you can always get in touch with support and we can look into this for you.
How to View Overall Refunds
To view refunds within a period of time, access the 'Financials' Section > 'Analysis' > change the Method dropdown to 'Refund'
From here, you can also use the 'Date' dropdown to view specific date ranges.
This will then generate an overview of all refunds made:
This can be exported by clicking the blue 'Export' button.
Adjusting Offline Payments
If you have given a refund for a payment made offline by cash, bank transfer etc. you can adjust this within the parent/carer's order.
To remove the fully recorded payment, access the order and scroll down to the 'Payment Record' > click 'Remove'
If you are offering a partial refund, you can remove the full amount and re-record the correct payment after the refund.